Frequently Asked Questions

Most gyms begin seeing actionable insights within the first week of implementation. Our real-time dashboard provides immediate visibility into campaign performance, allowing you to make data-driven decisions from day one. However, for comprehensive trend analysis and deeper insights, we recommend allowing 2-4 weeks of data collection to establish meaningful patterns and benchmarks.

We track all major marketing channels including Google Ads, Facebook, Instagram, LinkedIn, local advertising, radio campaigns, print media, referral programmes, and organic search. Our platform provides unified analytics across your entire marketing mix, allowing you to see which channels deliver the best return on investment and member quality for your specific fitness business.

Yes, we integrate with most popular gym management systems including Mindbody, ClubReady, Zen Planner, Glofox, and many others. Our integration capabilities allow us to connect marketing data with member lifecycle information, providing a complete view of your member acquisition and retention metrics. Custom integrations are available for Enterprise plans.

The Professional plan includes advanced analytics dashboards, real-time campaign tracking, conversion optimisation tools, member acquisition cost analysis, lifetime value calculations, custom reporting, priority support, and monthly strategy consultations with our analytics experts. This plan is designed for established gyms looking to optimise their marketing performance.

We take data privacy seriously and are fully GDPR compliant. All data is encrypted in transit and at rest, stored on secure servers within the EU, and we implement strict access controls. We only collect necessary data for analytics purposes, provide clear consent mechanisms, and offer easy data deletion upon request. Our privacy policy details all data handling practices.

Absolutely. Our platform tracks member lifetime value (LTV), retention rates, churn analysis, and revenue per member across different acquisition channels. This allows you to identify which marketing sources bring the most valuable long-term members and adjust your marketing spend accordingly. These insights are crucial for sustainable gym growth.

We provide comprehensive implementation support including dedicated onboarding sessions, technical setup assistance, team training, and ongoing consultation. Our implementation process typically takes 1-2 weeks depending on complexity. Professional and Enterprise plans include priority support with faster response times and dedicated account management.

Our Starter and Professional plans are available on a monthly basis with no long-term commitment required. However, we offer discounted rates for annual commitments. Enterprise plans are typically structured as annual agreements due to the custom development and integration work involved. You can upgrade or downgrade your plan at any time.